Our Commitment to You

Excellence in patient care require a consistent and thorough commitment.  A key indicator of quality and safety is found in state-level oversight. The State of Washington’s Department of Social and Health Services (DSHS) Residential Care Services (RCS) division is responsible for the licensing and oversight of communities such as Patriots Landing.  Our state regulators conduct annual or biannual inspections to ensure we operate within state requirements. A deficiency-free rating indicates that our center not only meets the state’s safety and quality standards, but that our care is exemplary. Patriots Landing is well regarded for our quality and safety. Since opening, we have received multiple deficiency-free surveys, including this year.  You can learn more by visiting the Washington State DSHS Assisted Living Facility Locator website, selecting search by “Facility Name” and entering Patriots Landing

Our commitment to you is to provide exceptional care.  This means that you can expect to live amid surroundings that are of the highest quality, provide you the greatest safety, and are respectful of the privacy that you and your loved ones deserve. Learn more about our commitment to quality, safety, and privacy.

Quality and Safety

The very best way to maintain exceptional quality throughout our communication is to be dedicated to continual improvement. On multiple fronts, our teams garner feedback from residents and family members, alike.  In our community, we apply evidence-based best practices and robust improvement strategies. 

We believe our residents deserve to live in a warm, and comfortable community—one that quickly becomes “home.”  Along with maintaining the highest quality care, our goal is to ensure your safety and security. These safeguards include performing a fall assessment and instituting measures when needed, reducing the risk of choking when swallowing, and ensuring resident safety from abuse or neglect.

Privacy

There are several aspects to privacy that are important to recognize and respect. Reflecting our commitment and compliance with the federal Health Insurance Portability and Accountability Act (HIPAA) of 1996, we respect your protected health information. We will share that information only when necessary in the delivery and management of your care.

As important as your privacy is respect for your dignity. We will respect your wishes, including religious or personal convictions. For example, should you wish a same-sex caregiver to dress or bathe you, we will make all efforts to fulfill that request.

Finally, we hold a deep regard for your protection and security, because this is your home. We also ensure that first-time visitors are escorted and that after normal business hours, our facility is secure from unauthorized entry or access.

If you have any questions regarding our specific community policies, please contact our executive director, Gidgette Chesley.  Visit our Contact Us page, for more information.